Warranty:
Zowum Furniture provides a 12 Month Warranty on all products.
Should you wish to submit a warranty claim please email our friendly team at [email protected]
You may be required to send images of the damage to aid in our assessments.
We may not be able to refund or provide a replacement of a product if we feel damage has occurred due to the normal wear and tear, improper care, maintenance and abnormal use of products and commercial use.
Customers will be required to provide proof of purchase and may be requested by Zowum Furniture to provide further information.
Our warranty does not cover any freight charges to colllect and return the product from our customer.
However we can arrange to collect and return the product at a reduced freight rate.
The ultimate Warranty Claim decision will be subject to the above. Products will be repaired or replaced, depending on the situation of the claim and product circumstance.
Returns Policy:
In the case of shipping damage or a mistake with your order, please inform us within 24 hours of delivery and please provide us with photos of damages and photos of the item and/or box.
We will correspond with you and go through the options for shipping and returns.
For change of mind we will provide you with a quote to ship the items back to us, and you must pay the shipping costs within the 7-day guarantee period or if it’s to be returned or replaced due to the fault of Zowum we will gladly pay for the freight. Items may incur a restocking fee if it is deemed as not a warranty fault/claim.
The item(s) must be returned in their original packaging, in an unmarked and unused condition, un-assembled, and complete with any accessories or additional items. A re-stocking fee will apply if the item/s is returned without original packaging intact.
Any delivery/shipping charges and other fees incurred by you or us are non-refundable.
Once we receive the returned items we will issue a refund within 5 days.
This policy does not apply to custom made and special items ordered such as carpets lighting, and or other special stock items. These items are non-refundable and cannot be cancelled.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Zowum reserves the right to make changes to these terms and conditions.